FAQS
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Health Benefits of EVOO
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Health Benefits of Balsamic
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General Questions
Is this a Franchise?
How long has The Olive and the Grape been in business?
We have been in business since the beginning of 2011
Can I visit your production facility, get a tour and meet with the owners face to face?
Yes. You will need to schedule an appointment. We would love to meet you.
Where are you Located?
3120 S. Potter Dr., Suite #1, Tempe, AZ 85282
How can I contact you?
Email [email protected] or Call 602-445-6347
Can I order samples?
Yes. Go to bulkwholesaleoliveoil.com Login > Resources > order samples.
Or click Here . First time sample orders will have a coupon for 20 free samples. You will receive the code in the new customer welcome package email.
Do you have testing data on your Extra Virgin Olive Oils (EVOO)?
Yes, we have both the Certificate of Analysis (CoA) as well as our own Independent Testing Data from SGS Labs. Go to bulkwholesaleoliveoil.com > Resources >
How do I place an order?
All orders are placed online through our website – bulkwholesaleoliveoil.com
Where do you ship?
We ship to the continental U.S., Canada, Alaska and Hawaii
Can I pick up my order?
Yes. You must schedule an appointment. We are open M-F, 9-5.
Is there a minimum order?
No. However, the higher the quantity you ship, the lower the shipping cost per item. The first break starts at 150lbs or more (6 cases) to qualify for the UPS Freight Rate discount.
Can I split cases?
No. We make everything to order by the case.
Do you have any special rules or contracts I must sign?
No. We are not a franchise. All of our customers have their own brand. We place no restrictions or rules on how you run your business.
What types of businesses do you sell to?
As a wholesaler, we sell to any type of business (not consumers), including, but not limited to: Olive oil and Vinegar Tasting Rooms, Specialty Food Retailers, Specialty Grocery Stores, Gift Shops, Wineries, Mobile Retailers (Farmers Markets, Wine Festivals, Home and Garden Shows, etc.) Online Retailers, other Wholesalers, food Manufacturers, and Cosmetic Manufactures.
I lost my username or password. How can I reset it?
You can select “Change Password” from the login screen to change the password. If you still have problems, just give us a call and we can reset everything from the back end. Our number is 602-445-6347.
Is there a coupon code or discount?
There are no discounts. The coupon code field on the ordering site is used to apply credits from back orders, first time customer sample orders, returns or cancelled products.
Processing / Ordering Questions
What is your lead time for orders?
Most orders ship within 3 business days. A lot of smaller orders will ship the same day they are placed. If there is an urgent need, please call us directly to see how fast we can get it to you.
Do you have a minimum order?
No. You can order as little as one case at a time. We cannot split cases as our products are made to order – by the case.
Do you have a replacement or refund guarantee?
If we made a mistake and sent the wrong product or if there is something wrong with the product, we will replace the product or refund/credit your money.
Can I return product I ordered by mistake?
If you ordered the wrong product by mistake you may return the product for a refund if it is unopened and unlabeled. Return shipping will be your expense. The return must be made within 5 business days of receiving the product.
Can I add to my order?
Yes. Place another order through the website. Put a note in the notes section of the order form requesting the orders to be shipped together. Note – we are very fast in production. We ship a lot of our orders the same day they are placed. Your initial order may have already shipped by the time you place an add on order. It will then be treated as a new order.
Product Questions
How old is your balsamic vinegar?
This is a surprisingly complicated answer. Click here to read about it.
What is the difference between Dark and White Balsamic?
Both products are made from Grape Must (crushed Trebbiano and Lambrusco grapes) blended with Wine Vinegar. Dark Balsamic has the grape must cooked down and water evaporates to reduce the must at a temperature at which the natural sugars will caramelize. It is then blended with red wine vinegar.
White Balsamic has the grape must cooked down and reduced in a vacuum chamber. Water evaporates at a lower temperature in a vacuum. Therefore, the natural sugars do not get hot enough to caramelize and turn dark. White wine vinegar is then blended with the grape must. White balsamic is actually more of a golden yellow color.
What is the shelf life of balsamic vinegar?
Producers usually put a 5 year “best by” date on the bottle. In actuality, there is balsamic vinegar available for sale that is over 100 years old. Balsamic Vinegar contains natural preservatives – sugar, acid, and sulfites. There has to be a best by date though. Even Himalayan Sea Salt has a 5 year “best by” date even though it is already millions of years old. Click here to view Harvest Chart.
How do you flavor the oils and vinegars?
We use all natural, mainly liquid flavorings. We stir the flavorings into the oil or balsamic just prior to bottling and everything is also made to order for maximum freshness. No heat is used in the process. The EVOO uses EVOO based flavorings, the balsamic uses alcohol extract-based flavorings. Some product use dry spices which are blended in with an immersion blender. There are many complicated flavors and recipes. Feel free to call with questions on specific products. Flavorings are all-natural and vegan (plant based), many, not all, are organic.
Prices
What are your prices?
You can view our current prices on our ordering site: Bulkwholesaleoliveoil.com
> Products > Category
Do you have a tiered pricing structure?
No. Being hand bottled, there is no real economy of scale. Your cost is the same if you order one case or a hundred. We decided from day one to offer the best prices we could, while still paying good wages and buying premium raw products. We don’t punish the little guy for being little. You can save a lot of money by shipping larger quantities, thereby lowering your shipping cost per item – This can be as much as 20% overall cost savings.
Bottle sizes
What size bottles do you sell?
We offer pre-bottled products in 375ml and 100ml formats Click here to see pictures and specs. We also sell in bulk – 10 Liter buckets. You can bottle any size or type of bottle yourself.
Quality / Testing
Are your products Non-GMO?
Yes. There are nine GM crops commercially available in the U.S. – corn, soybeans, cotton, canola, alfalfa, sugar beets, papaya, squash, and potatoes. https://gmoanswers.com/ask/are-avocados-genetically-modified-and-if-so-are-there-specific-countries-sell-gmofree-varieties
The only product we sell that uses any of the preceding crops is our Sweet Dragon Balsamic Soy Sauce. However, we use Kikkoman brand soy sauce which is guaranteed GMO-free https://www.kikkoman.eu/consumer/world-of-kikkoman/interesting-facts-k/guaranteed-gmo-free/
Are your products Organic?
None of our products are USDA Certified Organic. However, the base evoo we use for all of our flavored EVOO comes from Tunisia. 97% of all olive oil production in Tunisia is organic because many of the trees are old growth, hundreds of years old. Tunisia has been producing olive oil for thousands of years. The trees are “dry farmed” meaning there is no irrigation system, just rainfall. Applying any sort of fertilizers or herbicides would be expensive and it’s really not necessary. The trees are all harvested by hand with rakes and nets.
Are your products Gluten Free?
Mostly. Our flavored pastas are made from wheat, but they are sourced from another producer and not made in our warehouse, they arrive to us already packaged. Our “Sweet Dragon” Balsamic Soy sauces have soy sauce with wheat as an ingredient. Everything else is naturally Gluten Free. We do not have any Gluten Free Certifications or paperwork.
Are your products Kosher?
The short answer is no, we do not have Kosher certification.
However, we’ve had a number of customers ask that question and most have ordered anyways as they determined that our products do actually qualify as Kosher, we just do not have certification. In fact, our olive oil is actually “Star K” Kosher certified from our supplier, but because WE do not have the certification under our business name, we cannot use the certification.
Another example is that our olive oil is actually organic, but WE do not have USDA certification for organic. Water is still gluten free even if you don’t have certification to prove it.
Are your products all Natural?
Yes. We’ve made the effort to source only all-natural products and flavorings. None of our products have anything artificial. All of our flavorings are made from plant-based materials and therefore, they are also Vegan.
What is the difference between EVOO and Pure?
Shipping Questions
What is your shipping policy?
How do I know the shipping cost?
This takes calculation and time. It is impossible to calculate the shipping amount at the time of the order. We always call new customers with an exact quote prior to shipping. You can get an estimate by giving us a projected order with all the shipping details.
Can you drop ship for me?
No. All of our customers have their own label / brand and all products are made to order by the case. We can blind ship a full case or more to a separate address for you, just place a separate order and write “Ship Blind” on the notes section of your order.
Labeling Questions
Do you offer private label?
Yes. There are many options to consider. You can print and apply your own labels, or we can print and apply a label for you. Please review the labeling resources PDF Click Here
Do you offer a “branded” product?
We do offer a house label for those who don’t want to make their own label. Select house label at check out.
Business Questions
Do you have a business plan?
We do have a business template that you can download and edit to your business needs. Click Here to download. You can also, speak with the owner of the company at any time at no cost, He has many years of experience and can share valuable ideas and information. Email [email protected] to schedule a call.
What is the cost to open a store?
There are many variables. Please give us a call to discuss this based on your location and concept. You should expect to spend as little as $20,000 or as much as $50,000. You can certainly spend more if you want to.
Do I get an exclusive territory?
No. We are not a franchise. All of our customers have their own brand and we place no restrictions or rules on our customers. Therefore, we can’t tell them that they can’t sell in a specific area.
What are your top selling flavors?
We do have a list of the flavors we sell the most of CLICK HERE
However, we work with so many different business models that there is not one “cookie-cutter” answer to this question. You need to consider the following:
1) Seasonality – Pumpkin Spice sells great in the fall, but not the rest of the year.
2) Regionality – Huckleberry is a top seller in Idaho, but not everywhere else. What is your region known for?
3) Business model – What is your niche? You will have a different customer demographic if you are a winery vs. a BBQ store for example.
4) What do YOU like? – If you are the person greeting customers as they walk in the door and you are making suggestions of what to taste and recipe recommendations, then you will naturally sell more of what you are promoting and suggesting.
Do you have any sales tips or tricks?
Do you have any recipes?
Yes. Under Resources, Marketing Ideas: You will see Recipe Links
Do you have any sales brochures?
No. Again, all of our customers have their own brands and business concepts.
Can you recommend a printing company for our labels?
Yes, there are many choices. We use lightninglabels.com. They have real people that answer the phone and can educate you on the printing process, your options, and how to be the most cost-effective.
Can you recommend a company to design my logo, labels or other sales materials?
Yes, we have used 99designs.com for many years.
Pro tip – Always use a non-paper label stock. i.e. – vinyl, polyester, white BOPP, etc. Regular paper will allow water or oil to absorb into it causing discoloration and ink bleed, looking dirty and unprofessional. Your label, your brand is a mini billboard sitting on your customers counter. Spend a little extra to get professional looking labels. All of the labels we print through our custom label program use white BOPP.
Payment Questions
Do you accept Credit Cards?
We accept all four major credit cards – Visa, Mastercard, Discover and American Express. We do not charge extra to accept credit cards.
Do you accept Wire Transfers?
Do you offer terms (Net 30)?
We are not a bank. However, we have partnered with a bank to offer Net 30 terms. We work with a company called Behalf. If your application is approved, they will give you 30 days with no interest. After 30 days, they withdraw the amount owed from your linked bank account. They also offer financing up to six months at rates based on your overall risk profile. To apply visit: behalf.com
Do you offer a discount for Cash or Check?
No. We prefer Credit Cards. Credit card payment allows smooth and immediate processing of your order. We are able to ship your order immediately with credit card payment. You also get your air miles, cash back or other benefit when you use your credit card.
We do accept payment by cash or check, but we have to take the cash or a check to the bank and stand in line to deposit it. With an out of state check, it usually takes at least a week for the check to clear. We will not ship your order until the funds have cleared. There is also the time it takes to mail the check to us.