Frequently Asked Questions
Here are the answers to the questions we receive most. Do you have a question that is not answered here? Fill out the contact form on the Contact Us page for a response.
Where do your olive oils come from?
Our regional specific olive oils come from the countries that we source them from. Our Tunisian olive oil comes from Tunisia, Italian from Italy, etc.
Where does your balsamic vinegar come from?
Our Traditional Style White and Dark Balsamics come from Modena, Italy. This balsamic is used as the base for our flavored balsamic vinegars.
What is your order lead time and shipping time? How much is the shipping cost?
Most of our orders ship within 24 hours. Larger orders (pallet-size shipments) will ship within 1-3 days, depending on the size of the order. Actual transit time varies based on your location. We use UPS for ground shipments and we work with two freight brokers on freight shipments (Worldwide Express and Echo Global Logistics). We will run shipping quotes after the order is submitted so that we can find the least expensive way to ship, and then the card on file will be charged at the time the order is picked up. We can provide estimated shipping rates and times upon request.
Where are the flavors infused?
Some flavors are infused at the producer’s location but most lots are hand-crafted in our Arizona facility.
Lately, I’ve read a lot about adulterated olive oil. How do I know I can be sure that the product you supply is of good quality and purity?
Here at The Olive & the Grape, we take quality control very seriously. We source our olive oils from quality producers who are deemed trustworthy throughout the industry. We provide a Certificate of Analysis ensuring the oils pass for Extra Virgin quality AND purity for all of our olive oils.
Please call us with any other questions.